Frequently Asked Questions
We understand that you have a lot of questions when you are looking for a childcare centre that suits your family's needs. If you want to get a feel of what we do, read more about us here!
Infant & Toddler Care Programme – Beginners & Discoverers FAQs
1) How do you handle infant milk storage and feeding schedules?
We honour each infant’s natural rhythm rather than forcing a rigid centre schedule. All breastmilk and formula are labelled with your child's name, date, and specific preparation instructions, and stored in accordance to the guideline and standards set by JKM. Our educators practice responsive feeding, learning your baby's unique cues to ensure they are fed exactly when they are hungry.
2) How long does the settling-in period usually take, and can I stay?
Every child adapts on their own timeline, but a typical transition takes about 1 to 2 weeks. We advocate for a phased, gentle transition plan where initial visits are shorter, gradually increasing as your child builds trust with our team and environment. How will I know what my child did, ate, or how they slept today?
3) What does a typical day look like for a toddler or infant?
Our days are structured around a predictable yet highly flexible rhythm that honours early childhood development. Instead of rigid academic drilling, a typical day includes dedicated blocks play, nourishment, and essential rest. This balance fosters independent curiosity while providing the emotional security of a familiar routine.
4) How does being in a childcare help my infant in his milestones?
As a professional childcare educator, we do not just "babysit" infants. We intentionally accelerate development. Because early childhood educators are specifically trained in infant neurology and physical development, every aspect of an infant room—from the layout of the floor to the pacing of the daily routine—is engineered to help babies hit their milestones naturally and confidently.
5) How do you handle boundary-testing behaviors like biting or hitting among toddlers?
Biting, pushing, or hitting are common physical expressions of big toddler emotions before they have the verbal language to match. Our approach is entirely positive and non-punitive. We immediately step in to ensure physical safety, comfort the child who was hurt, and then gently coach the testing child by naming their emotion (e.g., "You felt frustrated, but I cannot let you hit"). We focus on teaching emotional vocabulary, empathy, and positive redirection.
6) How do you maintain a safe and healthy environment for my child?
To maintain a healthy environment for all our children and team members, we enforce a strict illness policy. Children with a fever, unexplained rash, vomiting, or diarrhea must remain comfortably at home and be symptom-free (without the aid of medication) for a full 24 hours before returning. Our team follows rigorous daily sanitization checklists, disinfecting toys, surfaces, and high-touch areas throughout the day using child-safe, non-toxic sanitizers.
7) What is the staff-to-child ratio in the rooms?
We maintain low, protective staff-to-child ratios that meet or comfortably exceed local regulatory requirements. This ensures that every infant receives individual, responsive caregiving and every toddler benefits from the attentive guidance and deep emotional support necessary to confidently explore their world.
Toddler Play Programme – Navigators FAQs
1) Do you require my 2-year-old to be potty trained before starting?
Not at all! Learning to use the toilet is a major developmental milestone, and we meet each child exactly where they are. We partner closely with you when your child shows signs of readiness (such as communicating their needs or staying dry for longer periods). Our team maintains a positive, zero-pressure routine, celebrating successes and handling accidents with absolute gentleness and discretion.
2) How do you encourage self-help skills and independence?
Two-year-olds thrive on being independent. We actively nurture this by structuring our environment to match their height. We guide them to master simple self-help skills like washing their hands, putting away their toys, pulling up their pants during potty time, and feeding themselves during meals—building their confidence along the way.
3) How do you handle tantrums or big emotional meltdowns?
We view tantrums not as misbehaviour, but as a normal sign of an unmet need. Our educators practice calm co-regulation—we stay close, provide a safe space for them to express their frustration, and use simple language to help them identify their feelings. We focus on emotional connection first and helping them calm down.
4) What if my 2-year-old cannot fully speak or express their needs yet?
Our educators are well-versed in early communication. We use a mix of expressive sign language, visual cues, and contextual cues to ensure every child can themselves. By immersing them in a language-rich environment filled with storytelling, rhythmic songs, and conversational play, we naturally accelerate their speech development.
5) My child is an incredibly picky eater at home. Will they starve at daycare?
It is incredibly common for 2-year-olds to test boundaries with food. Peer modelling works wonders in a childcare setting—children are significantly more likely to try a new vegetable when they see their friends happily eating it. We create a positive dining atmosphere and continuously encourage children to try new foods. Our wholesome menus are designed to be visually engaging and nutritionally dense, ensuring that even small bites provide excellent fuel.
6) How much outdoor or active play time do the children get?
Active movement is non-negotiable for gross motor development and emotional regulation at this age. We design our daily rhythm around frequent opportunities for physical expression. Weather permitting, our children enjoy ample outdoor exploration time daily, where they can run, climb, and engage with nature. Indoors, we balance quiet focus times with active music, movement, and sensory-rich obstacle paths to constructively channel their vibrant energy.
Playschool Programme – Explorers & Adventurers FAQ
1) What is your curriculum philosophy? Do you teach reading and math at this age?
Our curriculum is play-based and experiential. At 3 and 4 years old, children learn best when concepts are tangible. Literacy is developed through rich storytelling, print-rich environments, and phonemic awareness games. Mathematical concepts—like sorting, fractions, and counting—are mastered using concrete, open-ended materials like blocks, water play, and natural loose parts. We focus on building a lifelong love for learning.
2) How does your playschool program prepare my 4-year-old for formal kindergarten or primary school?
True school readiness goes far beyond memorizing the alphabet. We prepare children by cultivating vital executive function and self-regulation skills. Our programme focuses on helping children follow multi-step instructions, transition smoothly between activities, work together on group projects, and manage their personal belongings independently. When a child enters kindergarten with strong emotional resilience, sharp listening skills, and an inquisitive mind, they thrive instantly in any academic environment.
3) My child is shy or hasn't interacted with many children. How do you help them make friends?
Navigating friendships is a skill that must be taught. Our educators are constantly encourage social bridges. During free play and open exploration times, we coach children on conversational entry phrases. We provide a supportive, low-pressure environment where shy children can observe first and step into social play at their own comfort level.
4) How do you handle bullying, exclusion, or mean words?
At this stage, children are experimenting with boundaries and social power, which can sometimes look like bullying. We address this immediately through proactive coaching rather than harsh punishment. We also use real scenarios to teach empathy, inclusion, and the impact of our words.
5) How long are children expected to sit still? What if my child is highly active?
Expecting a 3 or 4-year-old to sit still for long periods is unrealistic. We alternate between focused, mindful moments and dynamic, active physical movement. Our structured group times (like morning circle or storytelling) are brief, and capped at 20 minutes. If a child has needs to move, we provide a short, active break—recognizing that physical movement actually helps activate their brain for learning.
6) Do the children watch any television or use tablets during the day?
We limit screen time to a maximum of 30 minutes per day. At 3 and 4 years old, a child's brain requires real-world, three-dimensional interaction to build optimal neural pathways. However, we do realize that technology can aid learning, when used wisely.
7) What are your expectations for independent toilet hygiene?
Most children in our 3 and 4-year-old programs are fully toilet trained, but we completely understand that occasional accidents still happen. We actively encourage and guide children to master the full bathroom routine independently, including proper wiping, dressing, and thorough handwashing habits, and this can be achieved faster with the parents’ cooperation.